FAQ's | Dr. Cell Phone

Frequently Asked Questions by our Clients



Dr. Cell Phone Support Center

Dr. Cell Phone can replace cracked iPhone, iPad, iPod and Samsung phone screens through on-demand (mail-in repair) or through walk-in (branch visit). We have hundreds of technicians ready to bring your device back to life. We also accept water damaged phones and we also buy/swap old units.

All units go through extensive diagnosis to detect the scope of the problem.

All generations of iPhones, iPad, and iPod as well as all units Samsung Android phones.

We have over 10 branches in Texas and we’re expanding. Please visit our Locations page to check which Dr. Cell Phone branch is nearest to your place.

You may check our warranty page and contact us directly through repairs@drcellphone.com for clarifications about your device’s warranty.

All shipping, handling, insurance and service costs are included in the flat rate service fee.

Our replacement screens and parts are of the highest quality to match the original. We have partnered with top of the line screen and cell phone parts manufacturers in Asia after which, each product is tested internally for quality assurance.

You may reach us through our Contact Us page or through our Live Chat.

For On-demand repairs, we guarantee a turnaround of 3 to 5 business days depending to your phone’s damage and delivery location. For Walk-in Repairs, repairs and replacement usually take around 15-30 minutes depending on the extent of the damage on your phone.

You may contact us through our hotline at 1-877- 349-7297 or through email at repairs@drcellphone.com

Dr. Cell Phone’s buy back program is available for both On-Demand and Walk-in service. Talk to us through our hotline to get a quote 1-877- 349-7297.