Terms of Service for Repairs
Dr. Cell Phone Smartphone Repair warrants all parts replacement and repairs are free of defects for 90 days from the date of purchase. If the unit should malfunction, it should be returned to Dr. Cell Phone for evaluation. Our technicians will diagnose the repair immediately upon receiving.
Upon examination, if the unit is confirmed defective, necessary repair will be performed at no charge. Hence, Dr. Cell Phone’s warranty does not apply to defects resulting from any action of the customer, including but not limited to mishandling, physical damage, water damage, improper interfacing, operation outside of design limits, repair by someone other than Dr. Cell Phone or any unauthorized modification. The warranty is VOID if the unit shows evidence of any misuse or mishandling, including but not limited to being tampered with (broken seal), being damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper specification; misapplication; abuse or other operating conditions outside of Dr. Cell Phone’s control.
Warranty is considered VOID if the customer performs any software modifications including restore, updating software on the device, downloading unauthorized or unapproved software, viruses, malware, spyware, or attempts to modify any software that has been installed by Dr. Cell Phone. Dr. Cell Phone has the right to VOID any warranty if any improper software modification and installation are made after customer has received repaired unit. Our repair warranty is non-transferable at all forms.
Limitation of Liability
REPAIR OR REPLACEMENT OF CELL PHONE PARTS, AS PROVIDED HEREIN, IS YOUR EXCLUSIVE REMEDY. DR. CELL PHONE IS NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOST REVENUES, LOST PROFITS, RENTAL OF REPLACEMENT EQUIPMENT, DOWNTIME, DAMAGE TO PROPERTY, AND THIRD-PARTY CLAIMS, ARISING OUT OF ANY THEORY OF RECOVERY, INCLUDING WARRANTY, CONTRACT, STATUTORY OR TORT. NOTWITHSTANDING THE TERM OF ANY WARRANTY OR ANY WARRANTY IMPLIED BY LAW, OR IN THE EVENT THAT ANY WARRANTY FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL UBREAKIFIX'S TOTAL CUMULATIVE LIABILITY EXCEED THE PURCHASE PRICE OF THE DEVICE OR SERVICE. USE OF THE DEVICE IS AT YOUR OWN RISK.
Repair Time and Delivery
Dr. Cell Phone ensures to deliver repaired equipment within the estimated time of delivery, but does not guarantee that a repair will be completed within a specific period of time. Dr. Cell Phone shall not be liable for any failures or delay in service due to any cause beyond its control. Dr. Cell Phone reserves the right to refrain from providing the repairs or services ordered and instead refund customer’s payment at its sole discretion.
Dr. Cell Phone is an independent, third party repair company not affiliated with any original manufacturer or insurance company and that having your device repaired or worked on by Dr. Cell Phone technicians may void any manufacturer warranty or ability to utilize insurance providers. We are not responsible for any warranty that is considered void after repair services by Dr. Cell Phone have been rendered.
Dr. Cell Phone is an independent, third party repair company not affiliated with any original manufacturer. Like any repair provider outside the original manufacturer, Dr. Cell Phone does not always have access to original equipment manufacturer (OEM) parts.
After any service is performed, the damaged parts that are replaced during service become property of Dr. Cell Phone. Upon payment for any repair or service, you forfeit any claim on the damaged parts that were replaced during the repair or their value.
If service includes transferring information or software installation, customer has the legal right to copy the information and agree to the terms of the software license, and customer authorizes Dr. Cell Phone to transfer the information and accept such terms on your behalf in performing the service at your instruction.
You acknowledge and agree that you are solely responsible for all Content that you make available through the Device. Accordingly, You represent and warrant that: (i) You either are the sole and exclusive owner of all Content that You make available through the Device or You have all rights, licenses, or permissions, consents, and releases that are necessary to grant to  the rights in such Content, as contemplated under this Agreement; and (ii) neither the Content nor Your posting, uploading, publication, submission, or transmittal of the Content or ’s use of the Content (or any portion thereof) on, through, or by means of the Device or otherwise will infringe, misappropriate or violate any third party’s patent, copyright, trademark, trade secret, or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
Payment for Service
Payment in full for repairs and services must be rendered prior to picking up a device. A non-refundable repair deposit may be required for parts that require a special order to be placed.
Liquid Damage Diagnostic and Board Cleaning Service
Due to the nature of liquid damage, a device that may arrive in “working” or "partially working" condition with liquid damage present, may not work after the diagnostic is performed. Liquid causes corrosion and rust on many components which can result in reduced device functionality after disassembly and re-assembly.
If a device is operable upon arrival, it is recommended that you back up the device before leaving it to be diagnosed. Dr. Cell Phone is not responsible for any data loss/ non-working devices after a diagnostic is performed in the presence of liquid damage.
The goal of a liquid cleaning service is to get the motherboard of the device in an operable condition. This service does not include non-integrated parts such as physical buttons, batteries, Wi-Fi cards/cables, or any other components that are not built into the motherboard itself.
If the liquid damage motherboard cleaning service resolves all device issues, then customer will be responsible for the liquid damage motherboard cleaning fee stated on the work order.
If additional non-integrated components are needed to fix the device, you will be contacted with a detailed price quote. If you elects to proceed with the replacement of non-integrated components, the liquid damage cleaning fee will be waved.
If the motherboard cleaning service does not restore full functionality to the motherboard of the device (meaning the phone cannot be fully repaired), there will be no charge for the motherboard cleaning service.
Computer Virus Removal, Operating System Reinstall, and Data Backup
During a virus repair or removal, Dr. Cell Phone uses a multitude of software tools to remove any malware present in the device.
Due to the nature of many viruses (which infect not only the Operating System, but also user files), Dr. Cell Phone CANNOT guarantee that 100% of your files will remain intact. There exists the possibility of having to delete documents, music, pictures, applications, and any other data that have become infected.
Dr. Cell Phone CANNOT guarantee malware removal through software alone. If it is the case that Dr. Cell Phone cannot safely remove the virus entirely, you will not be charged for the virus removal service, and Dr. Cell Phone will contact you about performing a reinstall of the operating system from a clean installation.
Dr. Cell Phone will not back up any user created file unless a "Computer back up service" is included.
You understand that if an Operating System Reinstall service is performed Dr. Cell Phone provides a factory installation with no additional software installed except for primary hardware drivers. Any Software, including Anti-Malware (free or paid-subscription), is subject to a software installation fee.
You understand that Dr. Cell Phone CANNOT install a different operating system than what is provided by the computer’s manufacturer, or provided by the Customer. Customer represents that customer has the legal right to use the operating system, and has agreed to the terms of the software license.
Collection and Use of Personal Information
Accessing Data on Customer Devices
As part of our required diagnostic testing, certain applications containing customer data (such as camera, dial pad and messaging applications), may be required to be accessed to thoroughly test the device’s functionality. This procedure is important to make certain we have done our due diligence in fixing your device to the best of our ability. This information is never purposely exposed in any way and will not be mishandled or sold to third party companies for any purpose. Dr. Cell Phone will never transfer or copy data on a customer's device to any other equipment without customers express consent or unless the operation is required to complete the services requested by the customer.
Data Backup and Recovery Services
In the event of a repair, or any similar circumstances, that requires a device be restored to original settings Dr. Cell Phone will backup data to the best of our ability. If data becomes lost or corrupted during the repair process, though not responsible for the loss of data, Dr. Cell Phone employees will direct affected customers to a reputable data recovery company.
Customer agrees that prior to Dr. Cell Phone servicing of any customer equipment, it is customer’s responsibility to: (1) backup all data, software, information, or other files stored on customer’s computer disk drives, peripherals, MP3 player, DVD player, camcorder, digital camera or on any other electronic storage device; and (2) remove all videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film, or other media from customer’s product, as applicable. Except as expressly provided for herein, Dr. Cell Phone shall be liable under any circumstances for any loss, disclosure, alteration, or corruption of any data, software, information, files, videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film, or other media.
When the repair process has begun after the signing of the work order associated with repair, the customer has consented to this policy and all its attributes.